A former tenant seeks advice from a housing advocate after a landlord withholds the rental bond, claiming damage that was pre-existing and documented.

Housing Advocate (EN)

Client (TR)

Education12 segments

School Enrolment: Year Two

A parent enrols his son in Year 2 at a local primary school, discusses ESL language support, NAPLAN testing exemptions, and school fees.

Enrolment Officer (EN)

Parent (TR)

Immigration / Settlement12 segments

Visa Application: Skilled Independent Visa 189

A registered nurse from Turkey consults a migration agent about the ANMAC skills assessment and Subclass 189 skilled independent visa application process.

Migration Agent (EN)

Client (TR)

Financial / Banking12 segments

Mortgage Application: First Home Buyer

A couple applying for their first home loan discovers an existing personal loan affects their borrowing capacity.

Loan Officer (EN)

Client (TR)

Consumer Affairs12 segments

Warranty Dispute: Faulty Washing Machine

A client seeks help from a consumer affairs officer after a retailer refuses a remedy for a washing machine that stopped working after eight months.

Consumer Affairs Officer (EN)

Client (TR)

Housing12 segments

Rental Application: Private Rental

A client applies for a rental property and learns that his lack of Australian rental history complicates the application.

Property Manager (EN)

Client (TR)

Employment12 segments

WorkCover: Workplace Injury Claim

A factory worker who sustained a back injury meets with her WorkCover case manager and discovers her employer has disputed the incident report.

WorkCover Case Manager (EN)

Worker (TR)

Community Services12 segments

Council Services: Aged Care Transport Assistance

A resident enquires at the local council about subsidised transport for his elderly mother and learns about My Aged Care registration and ACAT assessment requirements.

Council Officer (EN)

Client (TR)

Pick one!